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Unfortunately, we are not currently able to offer Exchanges.
At OS Cycling, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
The item being replaced must meet the following criteria:
To replace an item, please complete the following steps:
Send an email to firstname.lastname@example.org with the order number, order name and description of why you would like to replace the product. In a rare case of a faulty product, please attach a picture when filing for a replacement.
You will then receive further information on how to proceed with replacing your item within 48 hours.
If you are approved, then your replacement will be processed, and another item will be sent to you within a certain amount of days. ( Read more about our Shipping & Delivery Policy here https://oscycling.com/pages/shipping-and-delivery)
Note: No return will be necessary unless further analysis of the item is needed.