Refund Policy

Refunds (if applicable)\

When can customers refund?

After receiving products, please send us the order information and photos of defective products for refund support, if the product is defective or damaged.

If the shipping time exceeds 45 days from the time of purchase, and customers can request a refund.

Non-Refundable Conditions:

• Incorrect Size Selection: If the customer chooses the wrong size, we will support by sending a new one free of charge, and the customer only needs to pay for the shipping fee.
• Product Material: The material of the product is clearly described on the product page, so we do not accept any return or refund requests based on a dislike of the product material.
• After 7 Days: If there are any issues with the product, please contact us within 7 days of delivery for assistance. After this period, we bear no responsibility.

How long can guests receive their money after requesting refund?

If goods is returned for us, we will refund for guest after receiving goods

In other cases, we will refund within 24-48 hours after guest request.

Once your return is received and inspected (Return policy here https://oscycling.com/pages/return-policy), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@oscycling.com.