Return Policy

Thanks for shopping at OSCycling.com!

Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal.



We will take full responsibility within 45 days from order arrival, if the product(s):
Are damaged, defective, or otherwise not functioning properly
Are not what you ordered or not as in your Order Confirmation email
Are lost or undelivered, provided the shipping address was accurate
You may choose to REPLACE the item or get a REFUND. Please keep calm and fill in this form to receive prompt support from our Customer Happiness experts.


NO REFUND or REPLACEMENT WITH SMALL FEE



1. NO REFUND

We know you may be disappointed, but our refund policy does not permit full refunds, including:



Request a refund after 45 days of product delivery
Personal reasons, such as change of mind or no longer wanting the item,... can be decided during shipping or after delivery
Product damaged from improper use


2. REPLACEMENT WITH SMALL FEE

In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:



You received the wrong item/ design/ size due to incorrectly customized input.
Your shipping address was returned and destroyed due to incorrect address input.

Every customer matters, your happiness will also be customized in each and every contact with OSCycling Store. Thank you for placing trust in our business and letting us do what we love!

If you have any questions, please don't hesitate to contact us

Contact

In case you have any other questions you can either send an email to support@oscycling.com and we will reply within 48 hours.