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Order processing time: 2-5 business days before shipped.
How much are shipping cost?
|Country||Orders under $70||Orders from $70|
|Rest of World||$7.99||FREE|
Orders that have not arrived within 60 business days of order processing are eligible for refunds or free reshipment.
When will you receive tracking information on your order?
Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email provided in your order.
Why isn't the tracking data showing on your tracking number?
For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show.
For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show.
If it has been more than 7 days on a U.S order or more than 10 days on international order and your tracking data is still not showing, please get in contact at email@example.com.
The package returned to sender - wrong address
Please ensure you include complete address details with your order. If delivery is to a business address, the business name and location of the recipient should be included in the address. Street number and apartment number (if applicable) are critical details, as is the correct postal code. If any of these details are missing or incorrect it is likely your order will not be delivered.
We are unable to assist in cases where an order is entered with an incorrect address however we will refund any incorrectly addressed orders that are returned to us by the carrier.
Thanks for shopping at OSCycling.com!
If you’re looking to return your order for whatever reason, we're here to help!
We offer free returns within 30 days of receiving your order. You can return your product for a refund to the original payment method.
Please note the following exceptions to our return policy:
Returning the product
To initiate a return, please complete the following steps:
Send an email to firstname.lastname@example.org with the order number, order name and description of why you would like to return the product. Of course, we double-check our products before sending them. However, in a rare case of a faulty product, please attach a picture when filing for a refund.
You will then receive further information on how to proceed with returning your order.
To return your product, you have to mail your product to our factory using the prepaid shipping label that you will receive by email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
In case you have any other questions you can either send an email to firstname.lastname@example.org and we will reply within 48 hours.